Política de Privacidad

1. Introduction

Aistino ("we," "our," or "us") is committed to protecting your privacy and the privacy of your patients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice solutions for dental practices.

2. HIPAA Compliance

As a healthcare technology provider, we are committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate safeguards to protect patient health information (PHI) and maintain business associate agreements with our healthcare clients.

3. Information We Collect

Personal Information

• Contact information (name, email, phone number)
• Practice information (practice name, address)
• Account credentials and preferences

Patient Information (PHI)

• Appointment scheduling information
• Phone numbers and contact preferences
• Communication records and call logs
• Any information necessary to provide our services

Technical Information

• Usage data and analytics
• Device information and IP addresses
• Performance and error logs

4. How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI voice services
• Processing appointment scheduling and patient communications
• Improving our service quality and features
• Providing customer support and technical assistance
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring service security

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all data transmissions
• Secure data storage with encryption at rest
• Regular security audits and compliance assessments
• Limited access controls and employee training
• Incident response procedures and breach notifications

6. Information Sharing

We do not sell, rent, or share your personal information or PHI with third parties except:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers under strict confidentiality agreements

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Patient health information is retained according to applicable healthcare regulations and your practice's retention policies.

8. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of certain communications
• Data portability where technically feasible

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

10. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including adequate protection measures and compliance with applicable privacy laws.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page or reach out to our Data Protection Officer.